Shipping and Return
Return and Refunds
Returns
Making returns and exchanges takes a lot of time, so if we can help you solve the problem right there in your home, then we would prefer to do that so you can start enjoying your purchase right away. If you are experiencing problems with a product that you purchased, kindly do the following:
Read the product manual to ensure you are using it properly.
Take photos or short videos of the problem, and email it to us.
We will work with you to troubleshoot the problem. Often it is simply figuring out how to use the product properly. Or if there is a problem with a part that you can easily replace, we’ll send that to you.
Returning the product and repairing / exchanging will take longer so we try to resolve the problem by working with you.
If our attempts to resolve the problem remotely do not work, our customer service team will provide you with a reference number to return the product to us.
Do not return the product without first getting a reference number. Returned goods without a reference number will not be honored.
| REASON FOR RETURN | RESTOCK FEE | AND THEN WHAT? |
| We shipped you the wrong item | No Restocking fee | We will resend the correct item |
| We shipped you a faulty item | No Restocking fee | We will resend you a new item |
| Product was damaged during shipping | No Restocking fee | Report to us and we will file a claim |
| You changed your mind | 70% Restocking Fee | You pay return shipping |
| Return products without original packaging, manuals and accessories | 90% Restocking Fee | You pay return shipping |
Refunds
We understand that sometimes you might want to return your purchase for a refund, and the reasons may vary. We allow refunds in most situations but keep in mind there is a restocking fee. Please consider the following scenarios and the associated restocking fees.
- Products that have been used or modified cannot be returned.
- Returned products must be in brand new condition with all original packaging and manuals. Missing items can incur up to a 60% restocking fee, or denial for return.
- All returns must be accompanied by a reference number. Contact us by email with an explanation of your reason for a refund.
- Once approved, we will give you a reference number.
- Unauthorized returns without reference number will not be processed.